2019 Results+ Summit Recap: Client Success Spotlights

We recently wrapped up our 2019 Results+ Fleet Performance Summit. We gathered 180 fleet professionals in honor of the 16 organizations that had transformative results in the past year.

While more than a dozen companies were recognized, six presented their stories at the Summit. Along with their fleet consulting manager, representatives from the recognized organizations spoke on how their results tied back to the Wheels’ Results+ Fleet Performance framework.

Here’s a recap:

Total Cost Management

First, a leading global agriculture company took the stage to talk about its commitment to rescuing land from degradation, enhancing biodiversity and revitalizing rural communities. Its fleet is an integral part of actualizing its initiatives. Shifting to a more global approach to their fleet management, they took a fine-tooth comb to expenses to find new avenues for savings—beyond the typical fleet performance metrics. By refining its savings metrics to a custom program that’s based on the company’s unique structure, Wheels and the organization built more than 25-line items to track savings and are already on track to reach hard and soft savings goals.

Risk Mitigation

Second to the stage was a biotechnology firm with presence in 100 countries and regions worldwide. The company’s fleet powers its sales and research divisions. It also had a two-pronged goal of reducing the crash rate and rewarding drivers for good performance. Implementing a safety culture built on a commitment around a common goal, clear solutions, analysis and motivation was a natural fit. The result was a 3% reduction in crash rate, less than six crashes per million miles and two out of three drivers receiving annual safety awards.

Integration & Control

A leading agribusiness with a long Wheels partnership also presented. Its service fleet needed to optimize its processes and standardize replacement planning parameters. The Wheels team conducted 30+ site visits in the field. Speaking directly to the end user built the complete picture of the fleet’s wants and needs. The company renewed its focus on productivity and safety to drive down the crash rate, accident costs, repair cost, and risk and exposure. Now the lease cost is down 12% with an increase in program utilization.

Change Management

Jason Lipes, our senior director of solution services, joined the panel discussion on change management. He spoke about Prosci’s ADKAR Model that takes an incremental approach to change management. Jason explored how the change process requires people to pass through a variety of stages, such as:

• Awareness of the need for change.
• Desire to participate in and support the change.
• Knowledge on how to support the change.
• Ability to implement required skills and behaviors.
• Reinforcement to sustain the change.

Using this foundation, three Results+ Summit award recipients in the manufacturing, technology and retail industries joined in the discussion and revealed how they effectively managed change in their organizations.

What story resonates most with you? Let me know at [email protected].